CTO News

Jamaican Boutique Resort Round Hill Hotel & Villas Earns Hospitality Assured Certification

BRIDGETOWN, Barbados (13 Jan. 2014) – One of Jamaica’s best-known resorts, Round Hill Hotel & Villas in Montego Bay, Jamaica, has earned the highly regarded Hospitality Assured (HA) certification, a symbol of service and business excellence in the tourism and hospitality sector internationally and in the Caribbean.

This means that the fabled property – which has welcomed numerous business, political, entertainment, athletic, and cultural celebrities since its opening in 1953 – now has the Hospitality Assured quality framework in place, proof of its commitment to continuously raise service quality standards, focus on customers’ needs, increase customer satisfaction and loyalty and improve overall business performance.

“Service has always been the backbone of our guest experience philosophy at Round Hill, and this certification is something we are very proud of,” said Omar Robinson, the general manager of Round Hill. “We are excited to continue to focus on our renowned levels of world-class service and hospitality, which ultimately give us the competitive edge here in Jamaica and allow us to remain one of the best hotels in the Caribbean.”

Mr. Robinson added that he was pleased that Round Hill has been certified by Hospitality Assured (HA) and he looked forward to the positive impact this would have on staff and guests alike.

Fifty four (54) companies across the Caribbean are involved in the Hospitality Assured Caribbean programme and eighteen (18) companies are currently certified since the Caribbean Tourism Organization (CTO) launched the programme in eight pilot countries in 2010.

Hospitality Assured is an internationally recognized certification programme promoting service and business excellence in tourism and hospitality companies.  It is owned by the Institute of Hospitality in the United Kingdom, and managed by the Caribbean Tourism Organization (CTO) in the region. For more information visit www.hospitalityassuredcaribbean.com.

 

About Round Hill Hotel and Villas:

Round Hill Hotel and Villas is situated on a lush 110-acre peninsula just west of Montego Bay, Jamaica. Boasting a guest list of world leaders, cultural icons and Hollywood A-listers, this classic resort continues to attract a jet-set from around the world who enjoy timeless glamour and understated luxury along with pristine natural beaches and the inimitable Caribbean waters. Accommodations include 36 Ralph Lauren-designed oceanfront guest rooms, 90 luxurious villa rooms and suites or a selection of 27 private 2 – 6 bedroom Villas – most with private pools.  Other highlights include open-air terrace dining and The Grill at Round Hill, award-winning family programs, an infinity pool, tennis courts, and an Elemis spa located in a beautifully-restored 18th century plantation house. For more information, please visit www.roundhill.com or call (876) 956-7050.

Posted in: 2014 News, Hospitality Assured

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