BRIDGETOWN, Barbados, 5 Sept, 2016 – A week-long training advisers workshop on tourism business excellence opened in Barbados this morning.
The 5-9 September workshop is being organized by the Caribbean Tourism Organization (CTO) to sharpen participants’ business advisory skills so they can provide technical assistance to Caribbean tourism businesses which will participate in the Hospitality Assured Certification Programme.
Nineteen participants from 13 CTO member countries are attending the workshop, which is being held with funding support from the Caribbean Development Bank through its Caribbean Technological Consultancy Services (CTCS) Network and the European Union’s Competitiveness of Enterprises and small and medium-sized enterprises (COSME).
“We are proud of the partnerships we have formed over the years with regional and international organizations such as the Caribbean Development Bank and the Institute of Hospitality, which make it possible for the CTO to provide services such as this for our members and for the region,” Hugh Riley, CTO’s secretary general said.
“We are driven by our emphasis on human capital development, our responsibility to help reduce the region’s unemployment, and our laser-like focus on consistently improving the quality of the experience the Caribbean offers to its visitors. This workshop seems to me to be relevant to all of those aspects.”
The workshop, which will be facilitated by John Burchell of Hospitality Assured in the United Kingdom, with assistance from Norma Shorey Bryan, a trained Barbadian business advisor, precedes the region’s premier tourism gathering, the State of the Tourism Industry Conference (SOTIC), where those issues will be tackled. SOTIC takes place in Barbados from14-16 September.
Hospitality Assured is a certification programme promoting service and business excellence in tourism and hospitality companies. It is owned by the Institute of Hospitality in the United Kingdom, and managed by the Caribbean Tourism Organization (CTO) in the region.