HR Conf. Papers

HR Conference Papers

Click on the years below to view presentations from various Human Resource conferences, workshops and Educators Forums.

2016: Antigua & Barbuda

Keynote Address – Making Excellence a Habit: Service, Loyalty & Profitability ~ Glenda Medford, Corporate Lawyer, Barbados

Plenary Session I

From Good to Great – Driving Leadership and Organizational Excellence ~ Ian Blanchard, Managing Director/Coach, CILC ActionCOACH

Master Class I – Seeking Excellence Through Continuous Improvement – A Formula for Business Success

Seeking Excellence Through Continuous Improvement – A Formula for Business Success ~ John Burchell, Operations Director, Hospitality Assured Limited, United Kingdom

Process Mapping  (handout) ~ John Burchell

Plenary Session III – A Quality Approach: Enhancing Reputation & Profitability & Minimizing Risks

Download Presentation ~ Michael Seepersaud, Team Leader, C’bean Overseas Small & Medium Enterprise Programme (COSME)

Download Presentation ~ Sherene Bird, HR Executive, Antigua Commercial Bank

Panel Discussion – Using Metrics Effectively to Propel Business Performance

Download Presentation by Moderator ~ Shirlene Hibbs, Managing Director, Nibbs & Associates

Download Presentation by Panelist ~ Colin James, Chief Executive Officer, Antigua & Barbada Tourism

Download Presentation by Panelist ~ Neil Forrester, General Manager, Antigua Hotels & Tourist Assoc.

Download Presentation by Panelist ~ John Burchell, Director, Hospitality Assured Limited, United Kingdom

Health & Wellness in the Workplace

Health Igniting Performance ~ Dr. Melody Ennis, Director of Emergency, Disaster Management & Special Services, Ministry of Health, Jamaica

2014:Tobago

Closing the Performance Deal: How to Convert Employee Motivation into Performance ~ Ian Cook

The Changing Nature of Work and the Workspace ~ Speech accompanying presentationAnne Knowles, International Labour Organisation

Internet & Technology Usage in the Networked Workplace: Legal Implications ~ Prof. Eddy D. Ventose, University of the West Indies, Cave Hill

Internet & Technology Usage in the Networked Workplace: Human Resources Implications ~ Susheila Maharaj, RBC Financial (Caribbean) Ltd., Trinidad & Tobago

The Tobago Hospitality and Tourism Institute ~ Kieron McDougall, TTHI

Star Programme ~ Rebecca Samuel, Tourism Development Company

Experiential Tourism: Making that Emotional, Physical, Spiritual or Intellectual Connection ~ Dr. Acolla Lewis-Cameron, University of the West Indies

Life style diseases and their relationship to the tourism thrust ~ Dr. Alan Patrick

Grand Agro Tourism: A Unique Look At Agriculture ~ Alison Godwin, Grand Agro Tourism, Trinidad

Language Training & Global Competitiveness – What Is The Link To Tourism? ~ Dr. Beverly-Anne Carter,  UWI, Trinidad & Tobago

2012: Barbados

Recognising and Nurturing Leadership at all Levels of the Organisation — Akhentoolove Corbin; Lecturer, UWI

Recognising and Nurturing Leadership at All Levels of the Organisation – Audra Stevenson Drakes

Partnerships for Resilience Climate Change and Caribbean TourismGail Henry; Sustainable Tourism Product Specialist, CTO

Awakening Creativity and Innovation in the Workplace – Colouring Outside the Lines –  – Carolin Rekar Munro

Embracing Diversity for Competitiveness Cheryl Corbin, Director of Human Resources Hilton Barbados Resort

Inspiring People to Achieve the Extraordinary: Waking up the WorkforceWill Casselton, McKinney Rogers

Leadership DevelopmentDr. Phillip Brown, Group Director, Sandals

Partnerships for Resilience: Climate Change & Caribbean TourismCARIBSAVE, Nicholas Fields, Project Officer – The CARIBSAVE Partnership

Embracing Diversity for CompetitivenessSandra Husbands

2009: Curacao

Creating a Culture of Lifelong Learning at WorkProf. Nigel Hemmington, AUT University, Auckland

From Service to Experience: The New Hospitable Experience ParadigmProf. Nigel Hemmington, AUT University, Auckland

Developing a World Class Tourism Workforce”: An Integrated HR StrategyProf. Nigel Hemmington, AUT University, Auckland

Academy Hotel Curacao Tirza Garmes, Hotel Manager

Cayman P.R.I.D.E. – National Tourism Customer Service Training Programme

Making Tourism Jobs Inspirational and ChallengingMrs. Jeanette Bonet, President CHATA & General Manager of the Breezes Curacao Resort, Spa & Casino; Mrs. Hetty van den Ouweelen, Project Manager CHTF

Coaching and Team Building to Create a World-Class Work ForceChuck Haughton, High Potential Resources

International Hospitality & Tourism Management: Curises UniversityCarl Camelia, Program Director

Breakthrough Results in Difficult Times: Proven Solutions from World World-Class CompaniesMark David Jones, President, Small World Alliance, Inc

Hilton Hotel ExperienceMirta Rivera-Rodriguez, Director of Human Resources, Miami Regional Office, Hilton Hotels Corp.

2008: Workshop, Think Tank & Conference

Management of Service Quality Workshop (Oct. 2008, Barbados)

National Initiative for Service ExcellenceSharon Carter-Burke, Corporate Communications Specialist

The Role of National Occupational Standards and Quality Assurance in the WorkplaceTVET, Barbados

The Importance of Standards & Quality – The Role of CROSQ.

The Service Quality Management ProcessJoan Leacock

Hospitality AssuredBonita Morgan, Director Human Resource Development, CTO

Visit to Banks Brewery – Benchmarking To World Class ManufacturingGareth J. Halliwell

Tourism Human Resources Think Tank, Barbados 2008

Think Tank Report

Good Practice Case Study of Public Sector Role in Tourism Human Resources Development: Mauritius

From Service to Experience; Understanding the role of people in the tourism business” – Professor Nigel Hemmington

The Bahamas Experience – Public-Private Sector Approaches to Addressing Human Resource Needs in the Tourism Sector

Human Resources Conference 2008, BVI

Recruitment, Selection and Retention StrategiesMs. Henifer David

Wellness in the Workplace, PAHOAdrianus (Ton) Vlugman

Measuring Leadership Objectively Using PsychometricsArthur Lok Jack Graduate School of Business

Enhancing Your Mediation & Negotiation SkillsElaine Wint

Climate Change and Sustaining Caribbean TourismMareba M. Scott

2007: Guadeloupe

A Tourism Programs Network Case Study-the British Columbia Centre for Tourism Leadership — Tourism Online Resource Centre

Human Resource Needs Assessment of CARICOM CountriesBevis F. Peters, Tertiary Level Institutions Unit

Determining the Present and Future Human Resource Needs in the Tourism Sector  — Frank J. Comito, Exec. V.P. Bahamas Hotel Association

Changing patterns in the world of work —  Paula Robinson

How the Digital Revolution is Giving Consumers More Power

2003-2004: Tourism Educators Forums

 2004, St. Maarten

Utilizing Technology in the Hospitality & Tourism Curriculum University of Technology, Jamaica

Challenges & Opportunities facing Caribbean TourismJean Holder, former S.G, CTO

The Hilton International UniversityMs. Mirta Rivera, Area Director HR, The Americas

eTourism – Exploring the On-Line Travel & Tourism Sectors Mr. Terrence Rojas, TIDCO, Trinidad & Tobago

2003,  Grenada

Proceedings from the 2003 Tourism Educators Forum Part 1

Proceedings from the 2003 Tourism Educators’ Forum Part 2