CTO 5TH HUMAN RESOURCES CONFERENCE 2009 (Curacao) SPEECHES & PRESENTATIONSCREATING A CULTURE OF LIFELONG LEARNING AT WORK - Professor Nigel Hemmington; AUT University, AucklandFrom Service to Experience: The New Hospitable Experience Paradigm - Professor Nigel Hemmington; AUT University, AucklandDeveloping a World Class Tourism Workforce”: An Integrated HR Strategy - PROFESSOR NIGEL HEMMINGTONAcademy Hotel Curacao - Tirza Garmes, Hotel ManagerArthur Lok Jack - Graduate School of BusinessCayman P.R.I.D.E. - National Tourism Customer Service Training ProgrammeMaking Tourism Jobs Inspirational and Challenging - Mrs. Jeanette Bonet, President CHATA & General Manager of the Breezes Curacao Resort, Spa & Casino; Mrs. Hetty van den Ouweelen, Project Manager CHTF Coaching and Teambuilding to Create a World-Class Work Force - CHUCK HAUGHTON, HIGH POTENTIAL RESOURCESInternational Hospitality & Tourism Management; CURISES UNIVERSITY - CARL CAMELIA, Program DirectorBreakthrough Results in Difficult Times: Proven Solutions from World World-Class Companies. Presented by: Mark David Jones; President, Small World Alliance, IncRemarks by Commissioner of Economic Affairs & Tourism - MR. EUGENE RHUGGENAATHMirta Rivera-Rodriguez, Director of Human Resources, Miami Regional Office, Hilton Hotels Corp.