Staff Directory

Neil Walters

Secretary-General (acting), Director, Finance & Resource Management

Neil Walters is responsible for CTO’s financial management and ensuring that the organization’s funds are properly utilized. He joined CTO in 2000 and has held the position of Director of Finance and Resource Management since November 2009. Neil is a graduate of the University of the West Indies and the AICPA. Prior to coming to CTO, he worked in different areas of accounting in local and international organizations.

However, he maintains that to date, this has been his most rewarding job as it allows him to contribute to the development of Caribbean people.

Faye Gill

Director, Membership Services

Faye joined the CTO in May 2013 as Director Membership Services.  She is responsible for ensuring continuous member satisfaction with the support and services offered by the CTO, as well as the recruitment of new members. Through ongoing member interaction, she is expected to identify opportunities for the CTO to add value to its members.

Faye has over ten years regional marketing experience.  She has worked in the areas of Account Management, Campaign Management and Product Development in a number of CTO member states.  Faye holds a Bachelor’s degree in Media & Communications from the University of the West Indies and a Master’s degree in Interactive Marketing from Bournemouth University in the United Kingdom.

Sharon Banfield-Bovell

Director, Resource Mobilization & Development

Sharon is the newly appointed Director of Resource Mobilization and Development at the Caribbean Tourism Organization (CTO) and prior to taking up that post, she served the organization in the capacity of Regional Human Resources Development Consultant for five years. She is responsible for directing, overseeing and guiding the resource mobilization and human resources functions and activities of the CTO.

Sharon has been passionately contributing to the development of Tourism and Human Resources in the Caribbean region for approximately 20 years. She holds a Master of Science degree in Tourism Planning & Development from the University of Surrey, United Kingdom. Her strengths lie in the areas of Tourism Policy Formulation, Tourism Product Development, Human Resources Development and Strategic Planning.

Carol Hay

Director of Marketing, Europe

Carol Hay is CTO’s Director of Marketing responsible for UK & Europe.  Carol leads CTO’s team in the UK, as well as developing strategic partnerships with representation agencies in France, Holland, Spain, Italy and Germany.  Her strengths lie in the areas of Strategic Marketing, Destination Branding and Market Development.

Carol holds a Master’s Degree in Marketing, Bachelors in Business Administration and is a trained Coach and Mentor.  Carol sits on the World Travel Market (WTM) Advisory Council, The International Coalition of Tourism Partners (ICTP) Advisory Board and is a member of the UNWTO Panel of Tourism Experts.



Office of the Secretary General

Neil Walters
Secretary General (acting)

Faye Gill
Director, Membership Services

Mariama Trotman
Programme Assistant

Charlene Drakes
Executive Coordinator

Johnson Johnrose
Communications Specialist

Finance & Resource Management

Neil Walters
Director, Finance & Resource Management

Patrick Alleyne

Kim Jackson
Assistant Accountant

Paula Harris
Business Development Consultant

Human Resource Development

Sharon Banfield-Bovell
Director of Resource Mobilization and Development  

Amanda Charles
Sustainable Tourism Specialist

Shomari Jones
Sustainable Tourism Consultant

Marvelle Sealy
Programme Assistant

Suzette Kellman

Nedra Thompson
Office Assistant

Christopher Grant
Office Assistant

Research & Information Technology

Sean Smith
Statistical Specialist

Sharon Coward
Interim Administrator, Information Technology Department

Adrian McCallister
Network Administrator

Paul Garnes
Database Administrator

Sophia Lashley

Angela Maynard
Research Officer

Carol Ann Giles
Database Clerk



Carol Hay
Director of Marketing, Europe

Verne Augustin
Operations Manager

Florian Devillers
Business Development Executive

Lorraine Grant
Project Manager

Ann Marie Brooks
Internet Marketing Specialist

Jamie–Lee Abtar
Business Development Manager