HR Conference Papers
Click on the years below to view presentations from various Human Resource conferences, workshops and Educators Forums.
- 2018: The Cayman Islands
Executive Insights: Harnessing the Energy & Passion of our Tourism Workforce to Innovate
Harnessing the Energy & Passion of our Tourism Workforce to Innovate ~ Patricia Affonso-Dass, President, CHTA
Plenary Session III – Transformational Leadership for Today’s Tourism Environment
Transformational Leadership for Today’s Tourism Environment (Panel Discussion) ~ Franz Manderson – Deputy Governor and Head of the Civil Service
Rewriting the rules for the digital age: Leadership disrupted ~ Jennifer Skinner, Director, Talent and Human Capital Consulting, Deloitte
- 2016: Antigua & Barbuda
Keynote Address – Making Excellence a Habit: Service, Loyalty & Profitability ~ Glenda Medford, Corporate Lawyer, Barbados
Plenary Session I
From Good to Great – Driving Leadership and Organizational Excellence ~ Ian Blanchard, Managing Director/Coach, CILC ActionCOACH
Master Class I – Seeking Excellence Through Continuous Improvement – A Formula for Business Success
Seeking Excellence Through Continuous Improvement – A Formula for Business Success ~ John Burchell, Operations Director, Hospitality Assured Limited, United Kingdom
Process Mapping (handout) ~ John Burchell
Plenary Session III – A Quality Approach: Enhancing Reputation & Profitability & Minimizing Risks
Download Presentation ~ Michael Seepersaud, Team Leader, C’bean Overseas Small & Medium Enterprise Programme (COSME)
Download Presentation ~ Sherene Bird, HR Executive, Antigua Commercial Bank
Panel Discussion – Using Metrics Effectively to Propel Business Performance
Download Presentation by Moderator ~ Shirlene Hibbs, Managing Director, Nibbs & Associates
Download Presentation by Panelist ~ Colin James, Chief Executive Officer, Antigua & Barbada Tourism
Download Presentation by Panelist ~ Neil Forrester, General Manager, Antigua Hotels & Tourist Assoc.
Download Presentation by Panelist ~ John Burchell, Director, Hospitality Assured Limited, United Kingdom
Health & Wellness in the Workplace
Health Igniting Performance ~ Dr. Melody Ennis, Director of Emergency, Disaster Management & Special Services, Ministry of Health, Jamaica
- 2014:Tobago
Closing the Performance Deal: How to Convert Employee Motivation into Performance ~ Ian Cook
The Changing Nature of Work and the Workspace ~ Speech accompanying presentation ~ Anne Knowles, International Labour Organisation
Internet & Technology Usage in the Networked Workplace: Legal Implications ~ Prof. Eddy D. Ventose, University of the West Indies, Cave Hill
Internet & Technology Usage in the Networked Workplace: Human Resources Implications ~ Susheila Maharaj, RBC Financial (Caribbean) Ltd., Trinidad & Tobago
The Tobago Hospitality and Tourism Institute ~ Kieron McDougall, TTHI
Star Programme ~ Rebecca Samuel, Tourism Development Company
Experiential Tourism: Making that Emotional, Physical, Spiritual or Intellectual Connection ~ Dr. Acolla Lewis-Cameron, University of the West Indies
Life style diseases and their relationship to the tourism thrust ~ Dr. Alan Patrick
Grand Agro Tourism: A Unique Look At Agriculture ~ Alison Godwin, Grand Agro Tourism, Trinidad
Language Training & Global Competitiveness – What Is The Link To Tourism? ~ Dr. Beverly-Anne Carter, UWI, Trinidad & Tobago
- 2012: Barbados
Recognising and Nurturing Leadership at all Levels of the Organisation — Akhentoolove Corbin; Lecturer, UWI
Recognising and Nurturing Leadership at All Levels of the Organisation – Audra Stevenson Drakes
Partnerships for Resilience Climate Change and Caribbean Tourism – Gail Henry; Sustainable Tourism Product Specialist, CTO
Awakening Creativity and Innovation in the Workplace – Colouring Outside the Lines – – Carolin Rekar Munro
Embracing Diversity for Competitiveness – Cheryl Corbin, Director of Human Resources Hilton Barbados Resort
Inspiring People to Achieve the Extraordinary: Waking up the Workforce – Will Casselton, McKinney Rogers
Leadership Development – Dr. Phillip Brown, Group Director, Sandals
Partnerships for Resilience: Climate Change & Caribbean Tourism – CARIBSAVE, Nicholas Fields, Project Officer – The CARIBSAVE Partnership
Embracing Diversity for Competitiveness – Sandra Husbands
- 2009: Curacao
Creating a Culture of Lifelong Learning at Work – Prof. Nigel Hemmington, AUT University, Auckland
From Service to Experience: The New Hospitable Experience Paradigm – Prof. Nigel Hemmington, AUT University, Auckland
Developing a World Class Tourism Workforce”: An Integrated HR Strategy – Prof. Nigel Hemmington, AUT University, Auckland
Academy Hotel Curacao – Tirza Garmes, Hotel Manager
Cayman P.R.I.D.E. – National Tourism Customer Service Training Programme
Making Tourism Jobs Inspirational and Challenging – Mrs. Jeanette Bonet, President CHATA & General Manager of the Breezes Curacao Resort, Spa & Casino; Mrs. Hetty van den Ouweelen, Project Manager CHTF
Coaching and Team Building to Create a World-Class Work Force – Chuck Haughton, High Potential Resources
International Hospitality & Tourism Management: Curises University – Carl Camelia, Program Director
Breakthrough Results in Difficult Times: Proven Solutions from World World-Class Companies– Mark David Jones, President, Small World Alliance, Inc
Hilton Hotel Experience – Mirta Rivera-Rodriguez, Director of Human Resources, Miami Regional Office, Hilton Hotels Corp.
- 2008: Workshop, Think Tank & Conference
Management of Service Quality Workshop (Oct. 2008, Barbados)
National Initiative for Service Excellence – Sharon Carter-Burke, Corporate Communications Specialist
The Role of National Occupational Standards and Quality Assurance in the Workplace – TVET, Barbados
The Importance of Standards & Quality – The Role of CROSQ.
Hospitality Assured – Bonita Morgan, Director Human Resource Development, CTO
Visit to Banks Brewery – Benchmarking To World Class Manufacturing – Gareth J. Halliwell
Tourism Human Resources Think Tank, Barbados 2008
Good Practice Case Study of Public Sector Role in Tourism Human Resources Development: Mauritius
“From Service to Experience; Understanding the role of people in the tourism business” – Professor Nigel Hemmington
Human Resources Conference 2008, BVI
Wellness in the Workplace, PAHO – Adrianus (Ton) Vlugman
Measuring Leadership Objectively Using Psychometrics – Arthur Lok Jack Graduate School of Business
Enhancing Your Mediation & Negotiation Skills – Elaine Wint
Climate Change and Sustaining Caribbean Tourism – Mareba M. Scott
- 2007: Guadeloupe
A Tourism Programs Network Case Study-the British Columbia Centre for Tourism Leadership — Tourism Online Resource Centre
Human Resource Needs Assessment of CARICOM Countries — Bevis F. Peters, Tertiary Level Institutions Unit
Determining the Present and Future Human Resource Needs in the Tourism Sector — Frank J. Comito, Exec. V.P. Bahamas Hotel Association
Changing patterns in the world of work — Paula Robinson
- 2003-2004: Tourism Educators Forums
2004, St. Maarten
Utilizing Technology in the Hospitality & Tourism Curriculum — University of Technology, Jamaica
Challenges & Opportunities facing Caribbean Tourism — Jean Holder, former S.G, CTO
The Hilton International University — Ms. Mirta Rivera, Area Director HR, The Americas
eTourism – Exploring the On-Line Travel & Tourism Sectors — Mr. Terrence Rojas, TIDCO, Trinidad & Tobago
2003, Grenada