HR Conference Papers

Click on the years below to view presentations from various Human Resource conferences, workshops and Educators Forums.

2016: Antigua & Barbuda

Keynote Address – Making Excellence a Habit: Service, Loyalty & Profitability ~ Glenda Medford, Corporate Lawyer, Barbados

Plenary Session I

From Good to Great – Driving Leadership and Organizational Excellence ~ Ian Blanchard, Managing Director/Coach, CILC ActionCOACH

Master Class I – Seeking Excellence Through Continuous Improvement – A Formula for Business Success

Seeking Excellence Through Continuous Improvement – A Formula for Business Success ~ John Burchell, Operations Director, Hospitality Assured Limited, United Kingdom

Process Mapping  (handout) ~ John Burchell

Plenary Session III – A Quality Approach: Enhancing Reputation & Profitability & Minimizing Risks

Download Presentation ~ Michael Seepersaud, Team Leader, C’bean Overseas Small & Medium Enterprise Programme (COSME)

Download Presentation ~ Sherene Bird, HR Executive, Antigua Commercial Bank

Panel Discussion – Using Metrics Effectively to Propel Business Performance

Download Presentation by Moderator ~ Shirlene Hibbs, Managing Director, Nibbs & Associates

Download Presentation by Panelist ~ Colin James, Chief Executive Officer, Antigua & Barbada Tourism

Download Presentation by Panelist ~ Neil Forrester, General Manager, Antigua Hotels & Tourist Assoc.

Download Presentation by Panelist ~ John Burchell, Director, Hospitality Assured Limited, United Kingdom

Health & Wellness in the Workplace

Health Igniting Performance ~ Dr. Melody Ennis, Director of Emergency, Disaster Management & Special Services, Ministry of Health, Jamaica

2014:Tobago

Closing the Performance Deal: How to Convert Employee Motivation into Performance ~ Ian Cook

The Changing Nature of Work and the Workspace ~ Speech accompanying presentation ~  Anne Knowles, International Labour Organisation

Internet & Technology Usage in the Networked Workplace: Legal Implications ~ Prof. Eddy D. Ventose, University of the West Indies, Cave Hill

Internet & Technology Usage in the Networked Workplace: Human Resources Implications ~ Susheila Maharaj, RBC Financial (Caribbean) Ltd., Trinidad & Tobago

The Tobago Hospitality and Tourism Institute ~ Kieron McDougall, TTHI

Star Programme ~ Rebecca Samuel, Tourism Development Company

Experiential Tourism: Making that Emotional, Physical, Spiritual or Intellectual Connection ~ Dr. Acolla Lewis-Cameron, University of the West Indies

Life style diseases and their relationship to the tourism thrust ~ Dr. Alan Patrick

Grand Agro Tourism: A Unique Look At Agriculture ~ Alison Godwin, Grand Agro Tourism, Trinidad

Language Training & Global Competitiveness – What Is The Link To Tourism? ~ Dr. Beverly-Anne Carter,  UWI, Trinidad & Tobago

2012: Barbados

Recognising and Nurturing Leadership at all Levels of the Organisation — Akhentoolove Corbin; Lecturer, UWI

Recognising and Nurturing Leadership at All Levels of the Organisation – Audra Stevenson Drakes

Partnerships for Resilience Climate Change and Caribbean Tourism – Gail Henry; Sustainable Tourism Product Specialist, CTO

Awakening Creativity and Innovation in the Workplace – Colouring Outside the Lines –  – Carolin Rekar Munro

Embracing Diversity for Competitiveness – Cheryl Corbin, Director of Human Resources Hilton Barbados Resort

Inspiring People to Achieve the Extraordinary: Waking up the Workforce – Will Casselton, McKinney Rogers

Leadership Development – Dr. Phillip Brown, Group Director, Sandals

Partnerships for Resilience: Climate Change & Caribbean Tourism – CARIBSAVE, Nicholas Fields, Project Officer – The CARIBSAVE Partnership

Embracing Diversity for Competitiveness – Sandra Husbands

2009: Curacao

Creating a Culture of Lifelong Learning at Work – Prof. Nigel Hemmington, AUT University, Auckland

From Service to Experience: The New Hospitable Experience Paradigm – Prof. Nigel Hemmington, AUT University, Auckland

Developing a World Class Tourism Workforce”: An Integrated HR Strategy – Prof. Nigel Hemmington, AUT University, Auckland

Academy Hotel Curacao – Tirza Garmes, Hotel Manager

Cayman P.R.I.D.E. – National Tourism Customer Service Training Programme

Making Tourism Jobs Inspirational and Challenging – Mrs. Jeanette Bonet, President CHATA & General Manager of the Breezes Curacao Resort, Spa & Casino; Mrs. Hetty van den Ouweelen, Project Manager CHTF

Coaching and Team Building to Create a World-Class Work Force – Chuck Haughton, High Potential Resources

International Hospitality & Tourism Management: Curises University – Carl Camelia, Program Director

Breakthrough Results in Difficult Times: Proven Solutions from World World-Class Companies– Mark David Jones, President, Small World Alliance, Inc

Hilton Hotel Experience – Mirta Rivera-Rodriguez, Director of Human Resources, Miami Regional Office, Hilton Hotels Corp.

2008: Workshop, Think Tank & Conference

Management of Service Quality Workshop (Oct. 2008, Barbados)

National Initiative for Service Excellence – Sharon Carter-Burke, Corporate Communications Specialist

The Role of National Occupational Standards and Quality Assurance in the Workplace – TVET, Barbados

The Importance of Standards & Quality – The Role of CROSQ.

Hospitality Assured – Bonita Morgan, Director Human Resource Development, CTO

Visit to Banks Brewery – Benchmarking To World Class Manufacturing – Gareth J. Halliwell

Tourism Human Resources Think Tank, Barbados 2008

Think Tank Report

Good Practice Case Study of Public Sector Role in Tourism Human Resources Development: Mauritius

“From Service to Experience; Understanding the role of people in the tourism business” – Professor Nigel Hemmington

The Bahamas Experience – Public-Private Sector Approaches to Addressing Human Resource Needs in the Tourism Sector

Human Resources Conference 2008, BVI

Wellness in the Workplace, PAHO – Adrianus (Ton) Vlugman

Measuring Leadership Objectively Using Psychometrics – Arthur Lok Jack Graduate School of Business

Enhancing Your Mediation & Negotiation Skills – Elaine Wint

Climate Change and Sustaining Caribbean Tourism – Mareba M. Scott

2007: Guadeloupe

A Tourism Programs Network Case Study-the British Columbia Centre for Tourism Leadership — Tourism Online Resource Centre

Human Resource Needs Assessment of CARICOM Countries — Bevis F. Peters, Tertiary Level Institutions Unit

Determining the Present and Future Human Resource Needs in the Tourism Sector  — Frank J. Comito, Exec. V.P. Bahamas Hotel Association

Changing patterns in the world of work —  Paula Robinson

How the Digital Revolution is Giving Consumers More Power

2003-2004: Tourism Educators Forums

 2004, St. Maarten

Utilizing Technology in the Hospitality & Tourism Curriculum — University of Technology, Jamaica

Challenges & Opportunities facing Caribbean Tourism — Jean Holder, former S.G, CTO

The Hilton International University — Ms. Mirta Rivera, Area Director HR, The Americas

eTourism – Exploring the On-Line Travel & Tourism Sectors — Mr. Terrence Rojas, TIDCO, Trinidad & Tobago

2003,  Grenada

Proceedings from the 2003 Tourism Educators Forum Part 1

Proceedings from the 2003 Tourism Educators’ Forum Part 2