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A Story of Hope: How the Cruise Industry Helped Jamaica Rebuild

allied image tudor rose cruise line

 

Within two weeks of Hurricane Melissa, all five cruise ports were back up and running. Richard Humphreys of Cruise & Ferry Review magazine finds out more.

Hurricane Melissa, a category five hurricane, hit Jamaica on 28 October 2025. It was a devastating event for the country – Melissa was the strongest recorded hurricane to ever hit the island and led to billions of dollars’ worth of damage, more than 100,000 acres of farmland being destroyed and over half a million people being left without power.

The hurricane also left the tourism industry reeling. In a New York Times article, Jamaica’s minister of tourism estimated the industry lost around $62 million in the first week after the storm. Much of this tourism comes from cruise calls and, given how important the sector is for the island, both the country and the cruise industry have made monumental efforts to not only help locals in their hour of need, but also welcome ships back as soon as possible.

“We had quite a bit of damage on the north coast, but everybody rose to the challenge,” says Joy Roberts, executive director of Jamaica Vacations. “It was hands and hearts together. One of our major attractions, Dunn’s River Falls, was badly affected but we worked hard and it is back open. We managed to reopen 60 per cent of attractions within one week of the storm.”

Within two weeks, all five cruise ports were back up and running, which was crucial for the country as it entered the winter season, a key period for cruising.

“Cruise benefits so many businesses and people, from hotels and restaurants to taxi drivers and crafters,” says Roberts. “Even though many had damage to their homes, they were able to come out and work and make money.”

Continue reading at https://www.cruiseandferry.net/articles/a-story-of-hope-how-the-cruise-industry-helped-jamaica-rebuild. This article first appeared in the Spring/Summer 2026 issue of Cruise & Ferry Review. Subscribe to the free digital edition of the magazine at https://www.cruiseandferry.net/subscribe.

 

richard humphreysAuthor
Richard Humphreys

Writer, Cruise & Ferry Review

Richard Humphreys works for UK-based publishing company Tudor Rose. He is the News Editor for their golf publications and a regular contributor to their suite of publications for the passenger shipping industry.

 

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SOTIC 2026 to Feature Cruise Master Class as Guyana Advances Cruise Tourism Ambitions

FCCA CEO Michele Paige to headline initiative focused on building capacity and unlocking new opportunities in cruise tourism

BRIDGETOWN, Barbados (Aug. 19, 2026) — The Caribbean Tourism Organization (CTO), in collaboration with Aquila Center for Cruise Excellence, will host a special Cruise Master Class during the 2026 State of the Tourism Industry Conference (SOTIC) in Guyana (Oct. 5-9, 2026), as the country takes important steps toward developing its potential as an emerging cruise tourism destination.

The Master Class, titled “Maximizing Destination Value through Cruise Tourism,” will feature Michele Paige, CEO of the Florida-Caribbean Cruise Association (FCCA), bringing one of the cruise industry’s leading voices to Georgetown for a productive exchange designed to strengthen understanding of the sector and help Guyana assess the opportunities, requirements and partnerships necessary to build a competitive cruise tourism product. FCCA works with destinations and cruise lines across the Caribbean and Latin America to strengthen cruise tourism development and maximize the economic benefits generated by the sector.

The session will provide tourism officials, private-sector stakeholders and other participants with practical industry insights into areas such as destination readiness, product development, shore experiences, service excellence, cruise line expectations and the creation of sustainable economic opportunities for local communities.

Norris Clement CTO

Norris Clement, CTO’s deputy director of professional services, said the Master Class reflects CTO’s commitment to ensuring that tourism growth is supported by the skills, knowledge and institutional capacity required to deliver long-term benefits. “Cruise tourism presents the entire Caribbean with an exciting opportunity. But we must have a clear understanding of how the industry works and the importance of strong partnerships, compelling visitor experiences and a workforce and business community prepared to deliver at a consistently high standard.”

Clement said: “This Master Class is about building that foundation and equipping stakeholders with practical knowledge that can help Guyana and the wider Caribbean continue to approach cruise tourism strategically, sustainably and competitively.”

The Cruise Master Class aligns with CTO’s Reimagine Plan 2025–2027 and supports the ongoing work of its Cruise, Yachting and Ferry Committee, which is focused on strengthening engagement between Caribbean destinations and the cruise sector and expanding the benefits generated by marine tourism across the region.

beth hatt

Beth Hatt, founder of Aquila Center for Cruise Excellence, said Guyana has an opportunity to draw on proven industry experience and practical tools as it shapes its approach to cruise tourism. “For destinations across the Caribbean, cruise tourism represents an important opportunity, but maximizing that opportunity requires looking beyond the cruise call itself. It means understanding where value is created and where it can be strengthened, while building destination readiness, compelling visitor experiences, local participation and strong partnerships. We look forward to helping stakeholders explore how cruise tourism can contribute to broader tourism growth and long-term destination resilience.”

ambra attus

Aquila Center for Cruise Excellence, who will be represented in Guyana by both Hatt and Ambra Attus, director of impact, development and growth, is a leading destination training provider for the global cruise industry. Drawing on more than 35 years of experience operating Aquila Tours and its Living Lab in Saint John, New Brunswick — where guest experiences are designed, tested and refined — the organization delivers training and development programs for destinations, tour companies, tour guides and front-line operators.

Aquila, a CTO Allied Member, works with cruise lines and destination stakeholders to support long-term cruise destination success.

Guyana’s emergence as a potential cruise destination adds a distinctive dimension to the Caribbean cruise landscape, complementing the region’s established island ports with experiences rooted in the country’s natural environment, cultural diversity and adventure tourism product.

Under the theme “Tourism Futures: Smart, Sustainable and Inclusive,” this year marks the first time Guyana will host CTO’s flagship State of the Tourism Industry Conference.

SOTIC brings together tourism ministers, commissioners and directors of tourism, private-sector executives, industry specialists, media and other regional and international stakeholders to examine the issues and opportunities shaping the future of Caribbean tourism.

Posted in: 2026 News, Blog, SOTIC

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Two Islands, One Journey 

grenada careenage

 

The Caribbean has long been sold one island at a time. Travel sellers can offer something richer by connecting destinations through their culture, cuisine and communities. 

For decades, the Caribbean has often been sold as a choice. One island or another. One resort. One beach. One version of the region. Travel sellers have always had the ability to build multi-island holidays. The opportunity is to make them a more deliberate part of how we present the Caribbean to the world. Because what separates one Caribbean destination from another is not simply a different stretch of sand. It is culture, cuisine and community. 

A short regional flight can take a traveller from one language, history and culinary tradition to another. From one Carnival to another expression of Caribbean culture. From one community’s story to a completely different understanding of island life. That is the real promise of a two-centre Caribbean journey. 

Beyond One Island: Rethinking the Caribbean Holiday

The strongest combinations are not built by adding a second stop to an itinerary. They are designed around destinations that complement each other. 

Each island should deepen the experience and offer something the other does not. Some hotel groups already encourage guests to divide a holiday between properties in different destinations. Travel sellers can take the same principle further, working with tourism boards, hotels and airlines to turn separate bookings into one coherent journey. 

The Power of Connected Experiences

At interCaribbean, our role is connecting YOU and the Caribbean. We link the people and places of the region so travellers can experience more of the Caribbean without treating each island as an entirely separate trip. 

When we do this well, travellers stay longer, spend across more communities and leave with a fuller understanding of the region. 

The Caribbean is often introduced through sun, sea and sand. But the reason people remember it is culture, cuisine and community. 

This is OUR Caribbean. Distinct islands, connected stories, and more than one way to experience them. 

 

trevor sadlerAuthor
Trevor Sadler
CEO, interCaribbean Airways

Trevor Sadler is Chief Executive Officer of interCaribbean Airways, a regional airline connecting people, places and communities across the Caribbean.

 

 

Posted in: 2026 News, Allied Member Insights, Blog

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CTO to Launch Caribbean Tourism Research Forum at SOTIC 2026

BRIDGETOWN, Barbados (Aug. 10, 2026) – The Caribbean Tourism Organization (CTO) will introduce the inaugural Caribbean Tourism Research Forum as part of the 2026 State of the Tourism Industry Conference (SOTIC), creating a dedicated platform to advance research, innovation and evidence-based decision-making across the region’s tourism sector.

The three-hour forum will take place Tuesday, Oct. 6, during SOTIC 2026 in Guyana under the conference theme “Tourism Futures: Smart, Sustainable, and Inclusive.” Designed as an accessible and engaging research exchange rather than a conventional academic conference, it will bring together academics, researchers, tourism practitioners, destination representatives, development partners, students and other interested delegates to share recent findings and explore practical solutions to the Caribbean’s most pressing tourism challenges.

“The Caribbean Tourism Research Forum reflects CTO’s commitment to ensuring that the future of Caribbean tourism is informed by credible research, regional collaboration and practical application,” said Aliyyah Shakeer, CTO’s director of research. “By creating stronger connections between researchers, policymakers and industry leaders, we can better equip our destinations to make informed decisions that support a smarter, more sustainable and more inclusive tourism industry.”

The program will feature two research showcase sessions. The first, “Emerging Research from Caribbean Universities,” will highlight recent or ongoing work from universities and research institutions.

The second, “Research in Practice: Applied and Destination Insights,” will focus on studies addressing specific policy, planning, market or destination-management challenges.

Presentations may examine topics including visitor behavior and changing travel patterns, tourism demand and forecasting, sustainable and regenerative tourism, climate resilience, community-based tourism, workforce development, artificial intelligence and digital transformation, destination competitiveness, market intelligence, economic impact and product development.

Each session will include concise presentations followed by moderated discussion with the forum concluding in a joint conversation on strengthening links between academic research and industry needs. Presentations will be limited to approximately 10 minutes and designed to be accessible to both technical and non-technical audiences.

The forum aims to raise the visibility of tourism research conducted across the Caribbean, demonstrate how applied research addresses real destination and industry challenges, and identify opportunities for collaboration among universities, tourism organizations, governments, development partners and the private sector. It reinforces the importance of evidence-based tourism planning and decision-making.

Participation is open to all registered SOTIC delegates at no additional cost.

To ensure broad regional representation, CTO is inviting nominations from Caribbean universities, recognized research institutions, the Caribbean Tourism Research Network and CTO member countries.

Click here to submit recommendations before Sunday, Aug. 23, 2026: https://forms.gle/bqDS2hVVD7vVFgsj7

Visit https://sotic.onecaribbean.org/ for more information about SOTIC 2026.

Posted in: 2025 News, Blog, SOTIC

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Digital Discovery: How Travelers Are Actually Choosing Destinations Now

palm trees and lack

 

From Inspiration to Interrogation: Why Real-Time Conversation Is the New Frontier for Destination Marketing

Travelers don’t “search” for destinations anymore. They interrogate them.

Between AI assistants, conversational ads, and content that talks back, the path from curiosity to booking hasn’t just changed—it’s been redefined. For destinations competing for attention, that shift isn’t a threat. It’s an opening. And it’s already happening.

The First Signal: Bermuda Tourism

A recent campaign for Bermuda Tourism across 15 U.S. feeder markets offers a clear read on what’s happening.

Over three months, an AI-powered travel chat—embedded within premium travel content—generated 235,000 impressions, an 11.2% click-through rate, and nearly 40,000 high-intent engagements.

But the real signal isn’t just performance. It’s progression.

CTR didn’t spike—it climbed: 9.0% → 11.0% → 12.1%. Every month. No drop-off.

The takeaway is simple: the more travelers engage with conversational formats, the more they trust them.

But performance isn’t the headline. Behavior is.

When travelers leaned in, their questions clustered fast:

  • What can I do there? (~67%)
  • Where will I stay? (~35%)
  • How do I get there? (~28%)
  • What will I eat? (~16%)

No one is asking if it’s sunny. No one is asking if it’s beautiful. That decision is already made. They’re not discovering anymore—they’re planning.

A Second Proof Point: Visit Tampa Bay

This isn’t isolated.

In a campaign with Visit Tampa Bay, the same pattern emerged—this time with deeper insight across the UK and Germany.

Across 1,992 real traveler interactions:

  • 53% focused on things to do
  • Lodging searches jumped from 25% to 38% as travelers moved closer to booking
  • 21% centered on food and local culture

Different markets. Same behavior.

But here’s the shift: Tampa Bay didn’t just get campaign performance—they got real-time research.

Through Tiki’s Envoy platform, they captured insights traditional methods can’t match:

  • Scale: thousands of real interactions vs. limited survey panels
  • Quality: actual travelers actively planning trips
  • Speed: 3 weeks vs. 3–6 months

And most importantly—real questions, asked at the exact moment decisions are being made.

Questions like: “Where exactly is Tampa Bay?” and “Is it still worth visiting?”

That’s not data you analyze months later. That’s direction you act on now.

What This Means

The takeaway is clear:

  • Lead with experiences — that’s where travelers start
  • Simplify lodging and logistics — that’s where they go next
  • Use food and culture to differentiate — that’s what they remember
  • Show up when the question is asked — that delivers on their expectations.

Closing Thought

Travelers are telling us exactly what they want. Not in reports, or in surveys, but in questions. The destinations that listen and respond in the moment will close the gap between inspiration and booking faster than the rest.

 

scott schult TIKiScott Schult
VP Destination Strategy, Tiki

Scott is a travel technology strategist focused on digital transformation, AI strategy, and marketing innovation. He is known as a thought leader in the tech space, often sharing insights on the intersection of leadership, technology, and tourism strategy.

 

 

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